Meet Adam Billing
Human-Centred Innovation: Adam Billing on Designing the Future of Legal Services
When The Exchange welcomes Adam Billing in May 2025, our community will gain insights from a true innovation specialist who has helped organisations across industries solve complex challenges through creative, human-centred approaches.
As the founder of Treehouse Innovation, Adam has built his career on helping teams develop the skills and mindsets needed to thrive in our rapidly changing, technology-driven world—making him an ideal voice to inspire fresh thinking in legal operations.
From Consulting to Creative Problem-Solving
With roots in Ernst & Young Consulting, Adam has evolved into a leading voice in design thinking and innovation strategy. His work spans industry giants like Amazon, NBCUniversal, eBay, Sony PlayStation, DuPont, and Microsoft—organisations that, like legal departments, must continually reinvent themselves to stay ahead.
Adam's approach stands out for its focus on human-centred design—ensuring that innovation efforts address real needs rather than pursuing technology for its own sake. This perspective is particularly valuable in legal operations, where successful transformation must balance technical capabilities with human workflows and organisational culture.
Why Adam's Expertise Matters for Legal Ops
Adam's work focuses on several themes directly relevant to the challenges facing legal operations teams:
Building Future-Ready Skills & Mindsets: Adam helps teams develop the adaptive thinking necessary to navigate continuous change—essential in today's legal landscape.
Innovation Strategy & Problem-Solving: His structured approach to innovation helps organisations move beyond reactive fixes to develop sustainable solutions to complex challenges.
Human-Centred Design & Facilitation: Adam's expertise in designing processes that put people at the centre aligns perfectly with the need to create legal operations systems that work for all stakeholders.
New Product and Service Design: His experience helping organisations reimagine their offerings provides valuable perspectives for legal teams looking to evolve their service delivery models.
Join the Conversation
Tuesday, May 13, 2025, 12:30-1:30pm GMT
Adam has selected an episode from the UX Podcast, featuring Jeanne Liedtka, about the business value of design for discussion:
The Exchange podclub is designed for legal operations professionals who want to improve the delivery of legal services through innovation, connection, and idea-sharing. Each monthly session features thought-provoking content selected by our guest speaker, followed by facilitated discussion and networking.
